Please be respectful of our time. We always strive to keep our scheduled appointments (meet and greets), we ask for the same in return. If we are running late or are unavoidably detained, we will call you. We ask for the same courtesy in return. Life happens, so please call or text us so that we may plan accordingly. If you do not keep a scheduled appointment (meet and greet) without contacting us, you will be charged a $25 non-refundable rescheduling fee the next time you contact us. You will not be rescheduled if you do not keep two scheduled appointments.
- Cancelation policy: When your reservations are confirmed, we are completely dedicated to you and your pets and will turn away other reservations. Because of this, our cancelation policy for vacation visits has changed. If you have prepaid for services, any amount that is prepaid will be listed as an "open payment" in Time to Pet and will be applied to your next service. It is important to note that all cancelation fees are based on individual services, NOT service length. Therefore, if you cancel one (1) service for a vacation visit, the cancelation fee would apply to that one service. If you cancel two (2) services, the cancelation fee would apply to each individual service. Cherry City Pet Pals owners or designee may decide to charge or not charge any cancelation fees on a case by case basis.
- Reservations canceled with more than 2 weeks notice: No Charge
- Reservations canceled within 7-14 days: Charged at 50% of the service fee.
- Reservations canceled within 3-6 days: Charged at 65% of the service fee.
- Reservations canceled with less than 3 days notice: You will be charged in full for all services canceled.
- Dog walking/mid day check-ins cancelations; cancelations made within 24 hours will be rescheduled to an agreed upon date/time or canceled with no charge. Cancelations made with less than 24 hours notice will be rescheduled to an agreed upon date/time or charged at 50% of the service fee.
- Contract extensions: Was your business trip extended? Do you want to extend your vacation? Please contact us as soon as possible so we can make plans to continue caring for your pet. You will be charged for the number of days the contract was extended, with the balance due upon key drop-off, or if you keep a key on file with Cherry City Pet Pals, you can make the additional payment in Time to Pet.
Cherry City Pet Pals Service Area: Cherry City Pet Pals covers all of Salem and Keizer. Due to the increasing cost of fuel we are unable to continue our service in the communities of Turner and Independence. We utilize service zones to better break down our service areas.
Zone 1: Begins at Center and Commercial and extends in a 3 mile radius to run South to roughly Ewald following Commercial and Liberty, East to Lancaster, North to Salem Parkway to Pleasant View, into Keizer from River Rd at Manbrin and West to Doaks Ferry and Wallace Road. There is no extra charge for those who live in zone 1.
Zone 2: Extends in a 6 mile radius from Center at Commerical and runs South to Rees City Park, North to Salem Parkway at Chemawa, into Keizer following River Road to just North of Perkins,
and West to encompass the majority of West Salem. There is an additional $5 charge for those living in zone 2.
For those that live in our service zones but outside of Zone 2, you will be charged at the zone 2 rate plus $1 per mile for every mile that is outside of zone 2. See the radius map in the pictures below. Call or email us with any questions.